Ecommerce agency FAQs

We work as an ecommerce operating partner for growing brands. Our support can cover Amazon and marketplace management, Shopify and website growth, paid advertising, product content, analytics, inventory planning, international expansion and practical ecommerce strategy.

Our experience includes Amazon, eBay, Shopify, OnBuy, Wayfair, ManoMano, Bol.com and Cdiscount, alongside Google Ads, email marketing and affiliate channels. We recommend the channels that fit the brand rather than pushing every business onto every marketplace.

Yes. We can manage day-to-day Amazon activity including listings, keyword research, A+ Content, Brand Stores, advertising, promotions, account health, reporting and stock planning. The exact scope is agreed around your team, catalogue and commercial priorities.

Yes. We help brands improve their direct-to-consumer channel through Shopify strategy, product and landing-page improvements, conversion optimisation, analytics, paid acquisition, email journeys and commercial reporting.

We offer both. Some brands need focused ecommerce consultancy, audits and a prioritised growth plan. Others need a hands-on ecommerce agency to manage Amazon, Shopify, marketplaces, advertising and day-to-day commercial activity. We shape the engagement around the capability already inside your business.

Yes. True Ecommerce can coordinate Amazon, Shopify and additional marketplaces as one commercial operation. That means aligning product content, pricing, promotions, advertising, reporting and stock decisions while adapting execution to the needs of each channel.

Yes. We manage Amazon PPC and Google Ads with a focus on profitable sales rather than traffic alone. Work can include campaign structure, keyword and search-term analysis, bids, budgets, placements, shopping feeds, remarketing, testing and clear commercial reporting.

Yes. We review keyword coverage, titles, product copy, imagery requirements, A+ Content, storefronts, pricing, reviews and the wider buying journey. We then prioritise the listing and conversion improvements most likely to remove friction and increase profitable sales.

Yes. We support brands entering and growing across European marketplaces, including channel selection, listings, localisation, advertising, promotions, stock coordination and cross-border commercial planning. We will first assess whether the opportunity and operating model are right for your business.

No. We work best with ambitious product businesses that have a credible offer and are ready to improve how ecommerce is run. That can include an established brand needing stronger systems or a smaller business preparing for its next stage of growth.

Our case studies include multi-million-pound UK ecommerce operations, multi-million-euro European marketplace growth and brands achieving substantial year-on-year expansion. Results vary by brand, product, market, stock position and investment, so we agree realistic measures of success for each engagement.

The timescale depends on the starting point and the work required. Advertising and listing improvements can create early signals, while organic ranking, conversion, international expansion and operational change usually build over a longer period. We set priorities and reporting milestones at the outset.

Fees are based on the scope, channels and level of hands-on support required. After an initial conversation, we recommend a focused engagement and provide a clear proposal before any work begins.

Yes. We can lead the ecommerce function, take ownership of selected channels or work alongside internal teams and specialist partners. Responsibilities, access and reporting are made clear so work is coordinated rather than duplicated.

We focus reporting on commercial decisions, not vanity metrics. Depending on the engagement, this can include revenue, contribution, advertising efficiency, conversion, stock availability, channel performance and the actions needed next.

Book an introductory call or contact us on WhatsApp. We will discuss your products, current channels, targets and constraints, then identify the most valuable next steps and whether we are the right operating partner for the work.